Returns & Refund Policy

Effective Date: 8 September 2026

At Kings Techs, we want you to be satisfied with your purchase. If you receive a defective, damaged, incorrect, incomplete, or significantly misdescribed product, you may request a return in accordance with this policy.

1. Return Period

Customers may request a return within 30 days from the date the product was received.

Returns must meet the conditions outlined below to qualify for a refund, replacement, or other appropriate resolution.

2. Eligible Reasons for Return

Kings Techs accepts returns where:

• The product arrived defective or develops a qualifying fault.

• The wrong product was delivered.

• The product was damaged during delivery.

• Parts or accessories included with the product are missing.

• The product materially differs from its description or specifications on our website.

3. Condition of Returned Products

Returned products should, where reasonably available:

• Be accompanied by the original packaging.

• Include all original accessories and components, including chargers, cables, remotes, manuals, adapters, and batteries where applicable.

• Include proof of purchase, such as an invoice, receipt, or order number.

• Have the original serial number, IMEI, or other identifying number intact and matching our records.

• Have no physical damage caused after delivery, including cracks, dents, broken ports, or damaged screens.

• Show no signs of liquid or moisture damage.

• Show no signs of unauthorized repair, modification, opening, or tampering.

• Have no account or password locks. Customers should remove Apple ID, Google, Samsung, Microsoft, or other account locks before returning a device.

• Have security seals intact where applicable.

• Include any promotional items or free accessories supplied with the original purchase, where applicable.

Note: Lack of original packaging will not automatically prevent a return where the product is defective, damaged during delivery, incorrectly supplied, or materially different from its description.

4. Inspection

All returned electronics may be inspected by Kings Techs before a return, replacement, repair, or refund is approved.

Where a reported defect cannot be verified, Kings Techs may conduct additional testing to determine whether the issue is covered by this policy or an applicable warranty.

Returns may be rejected where inspection establishes that the problem resulted from misuse, accidental damage, liquid damage, unauthorized repairs, tampering, or other customer-caused damage.

5. Refunds and Replacements

Depending on the circumstances and availability of the product, Kings Techs may provide:

• A replacement of the same product;

• A repair where appropriate;

• An alternative product of equivalent value; or

• A refund.

Where a refund is approved, it will generally be processed using an appropriate payment method such as M-Pesa or bank transfer.

Refund processing may take 3–7 business days after the return has been inspected and approved.

6. Return Delivery Costs

Where the return is due to a product being defective, damaged during delivery, incorrectly supplied, incomplete, or materially different from its description, Kings Techs will handle the return process and applicable return delivery arrangements.

Where a return is approved under other circumstances, the customer may be responsible for applicable return delivery costs.

7. Items Not Eligible for Return

A return may not be accepted where:

• The product has been damaged through misuse, negligence, accidents, liquid exposure, or improper installation.

• The product has been opened, modified, repaired, or tampered with by an unauthorized person.

• The serial number or IMEI has been removed, altered, or does not match our records.

• A device remains locked to the customer's personal account.

• The product has been intentionally or materially altered after delivery.

• The return request is made after the applicable 30-day return period, except where a separate warranty or applicable law provides otherwise.

8. Personal Data

Customers are responsible for backing up and removing their personal information, accounts, passwords, SIM cards, memory cards, and other personal data before returning a device.

Kings Techs is not responsible for personal information left on a returned product.

9. How to Request a Return

To initiate a return, contact Kings Techs with:

• Your name and contact details;

• Order number, invoice, or proof of purchase;

• Product name/model;

• Reason for the return;

• Description of the problem; and

• Photos or videos of the issue where applicable.

Kings Techs
Rehema House, 6th Floor, Room 1
Kenya
Phone: 0142 652 388
Website: kings-techs.co.ke

Our team will provide instructions on how to return the product and advise you on the next steps.

10. Changes to This Policy

Kings Techs reserves the right to update this Returns & Refund Policy when necessary. Any changes will be published on our website and will apply from the stated effective date.

This policy is intended to operate alongside any applicable manufacturer warranty and the rights provided to consumers under applicable Kenyan law.